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The Quality Assurance Program, or QAP, is a nationally recognized accreditation program for the adaptive mobility equipment industry. It is based on the guiding principle that quality is the ultimate key to operating a successful business. The program was developed to assist consumers in the process of selecting dealers to meet their transportation needs. QAP was also established to assist third party payers in the choice of quality vendors. NMEDA’s Quality Assurance Program, in fact, is the only accreditation program within the adaptive equipment industry governing personal transportation.

The QAP designation enhances vehicle modification and adaptive equipment installation in a manner consistent with the highest standards available in the industry. It binds dealers to guidelines rooted in National safety standards, an inhouse crash testing program and proven shop practices that assure the highest level of performance and safety. That kind of work, that kind of care, that kind of integrity are what establish customer trust, and customer trust is a key to
business success.

Dealers who participate in the QAP are held to extremely high standards. They are required to maintain four types of insurance for liability purposes. They need to have certified welders on hand if they perform any type of structural
modifications to vehicles. These dealers are required to have their technicians certified in the equipment they sell, install and service. They must keep records of all adaptive work. Finally, they are required to undergo an inspection/audit process at least annually by an independent engineering firm to ensure compliance to the NMEDA Guidelines and the requirements listed above. All QAP Dealers have proven their ability for quality by virtue of successfully navigating the QAP process.

It is a dealer who chooses to participate in NMEDA’s Quality Assurance Program. It is one who submits to inspections by an independent engineering firm (RADCO) at least annually for compliance with NMEDA Guidelines, and for
review of training and insurance documentation, welding certificates, and record keeping. It is a dealer who is audited for compliance with certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety
Administration’s (NHTSA’s) Federal Motor Vehicle Safety Standards (FMVSS) and “Make Inoperative” mandates.

Download the complete NMEDA’s Quality Assurance Program Overview for the United States, http://www.nmeda.org/united_states/QAP_OVERVIEW.pdf.